0344 811 8707 enquiries@jtomlinson.co.uk Scimitar House, 100 Lilac Grove, Beeston, NG91PF

Working Supervisor

Job Title: Working Supervisor
Location: Hampshire
Contract: Perm
Salary: £COMP
Application Deadline: 31/08/2020
Apply Online

J Tomlinson is an established, privately-owned company with a substantial heritage and wealth of experience in delivering integrated building solutions tailored to public and private sector clients. Due to our continued success and on-going commitment to providing a world-class service to our customers, we are looking to recruit an working supervisor.

Job Description

To support the Contracts Manager in day to day management of the contract, providing support in technical, operational and people management areas to achieve KPIs and SLA targets
Specific Responsibilities
Operational / Technical

    • Monitor, evaluate and report on KPI and SLA target performance within teams. Identify opportunities to improve performance
    • Ensure delivery of services on site are in line with contract requirements and operating in line with SLAs
    • Identify opportunities to improve efficiencies of resource, service delivery, processes etc.
  • Provide technical advice and onsite support to client, staff and engineers
  • Conduct and monitor audits on engineer van stocks and parts and conduct WIPs within required timescales
  • Support with contract financial reporting including producing measures, quotes, tenders, budgets. Report and update the Contract Manager on financial performance and opportunities for improvement
  • Maintain strong client and stakeholder relations, attending contract meetings as requested and closing out any subsequent actions
  • Monitor the performance and conduct management of engineers, providing support and guidance where needed and escalating issues where necessary
  • Mentor and develop the engineers through onboarding new starters, tablet training, identifying development needs and providing technical support and knowledge



  • Ensure engineer and subcontractor compliance to H&S procedures on site, conducting QC checks on works completed in line with procedures and providing recommendations and support on improvements
  • Ensure updates to processes, technical bulletins, TBTs etc. are implemented across working practices of engineers and subcontractors


Thread Level
A full outline of the Competency Framework for each thread level is available on the Company Intranet. This framework should be read alongside this job description as key expectations of employees within the role.


Green Thread level employees should be able to display the competencies across Blue levels as well display the below:



  • Stakeholder Relations – Be able to meet stakeholder needs, develop strong and trusting relations and be able to plan exchanges for positive outcomes. Proactively manage your relations and know what stakeholders hold strong impact on your operation
  • Targets and Deadlines – Be able to manage and delegate tasks effectively alongside managing and meeting contract KPIs and SLAs within your team. Ensure sufficient resource and tools to meet goals and produce in depth analytical reports, forecasts and implement improvement plans
  • Company Compliance – Understands, monitors and manages teams and subcontractor adherence to all legal and company compliance, policies and procedures. Ensure all the team are competent and skilled to conduct their job role efficiently and safely
  • Business and Commercial FocusInterprets contractual information including SLAs, budgets, services and identifies opportunities to improve financial performance and streamline processes. Can adapt to the changing needs of clients and you implement change within the team successfully


People Management

  • Onboarding – Follows internal processes for interviewing and offers. Has user guides and objectives in place for new starters and you coach and mentor them to successfully integrate them into the team
  • Employee Development and Compliance – Understand your teams’ strengths and areas for growth and work with them to grow within their role through development plans and adaptive styles. You can give constructive feedback and display a positive attitude toward self-development. Supports and reviews Apprentices. Manages the compliance of your teams training and licences
  • Leadership and Management – Creates the ‘buzz’ and acts as role model for the team. Integrates and displays the One Team wheel values. Adaptative and flexible management style. Manages issues without need for escalation and promote teamwork and strong team relationships



  • Self-Development – Understand your own strengths and growth areas as a person and leader and strive to improve and develop your knowledge constantly. Seeks networks in peer groups and across other departments and 360-degree feedback to build upon
  • Owning the Role – You know what is expected of you and take accountability for your actions, you display the Values and Behaviours and adhere to the One Team Wheel in all aspects of work. You take responsibility for your own physical and mental wellbeing and strive to be the best you can be in the role


Apply for this Job

you wish to apply for this position please ensure you fit the criteria above. Please send a CV and covering letter stating why you would be an excellent candidate for the role using the form below.

Due to a high volume of applications we receive we regret that we cannot respond to everyone and may only contact you if your application is successful.

J Tomlinson is proud to be recognised as a Disability Confident Committed employer. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.