Bolsover District Council: planned, reactive & project works

J Tomlinson worked closely with Bolsover District Council to provide a complete facilities management service covering planned, reactive and project works tailored to their operational requirements.

We maintained responsibility for the safety, efficiency and functionality of the client’s entire estate, incorporating mechanical, electrical and building works.

We provided a 24 hour, 365 day emergency repair service. Our team respond to all emergency call-outs within less than 2 hours; provided reliable technical assistance to support the council’s operational resilience.

Service delivery covered the council’s entire 160km2 operational area and over 22 parish councils throughout the East Midlands, including:

• Blackwell
• Shirebrook
• Tibshelf

All buildings were occupied on a daily basis; requiring a considered and discrete service. This contract covered a range of property types, including offices, garages and storage facilities. Close liaison with the council allows J Tomlinson to schedule planned works during quiet periods, minimising disruption to core activities.

J Tomlinson continues to provide outstanding service delivery, confirmed by consistent KPI achievements:

2-Hour Response – rapid emergency response is crucial to the council; supporting reliable public service provision and revenue generation across the district. The following aspects of our delivery enable rapid response:

Accurate Fault Diagnosis - all Customer Liaison Officers receive training and ongoing assistance to improve work diagnosis skills on emergency call outs; as well as plus contract-specific priority criteria and response times.

IFS IT System – specialist responsive maintenance works-management software, operatives tablets and GPS technology allow job allocation to the closest operative, plus ongoing monitoring of job progression.

These processes have enabled us to maintain a high success rate throughout the contract duration, attending all emergency call-outs within less than 2 hours.

Customer Service – we are regularly commended upon the general manner, politeness and cooperation of our team - both operational and administrative. Our Contract Manager maintains open communication networks with the Council at all times.

Project Works - we remain on track to deliver all key stages of scheme by time-scales that have been pre-agreed with the Council. Council representatives are kept updated on planned, ongoing and future project work by our Contract Manager, as well as associated expenditure.

SUPPLY CHAIN LEVERAGE – J Tomlinson by local suppliers are recognised as favourable contractors in the East Midlands; ordering consistently in large quantities and providing reliable payments.

Subsequently, we are able to use this position to our client’s advantage negotiate beneficial deals for our clients, including extended warranties, long-term fixed costs and cost reductions. These benefits are then cascaded to the council.

EXPERT ADVICE – we provide ongoing technical advice to the Council, providing recommendations to encourage ongoing efficiency savings as part of their long-term maintenance strategy.

TRUST – we built up a trusting relationship with the Council based upon the transparency and honesty.

As such, we established a mutually agreed £250 expenditure cap, under which our operatives were authorised to complete works without waiting for confirmation from the Council. This empowered our team to quickly undertake necessary works to secure the safety of a property and support high first-time fix rates. Additionally, this helps to reduce administrative requirements and the need for any costly return visits.