University of Nottingham - Planned & Reactive Maintenance

J Tomlinson undertakes a multi-activity planned and reactive maintenance service on behalf of the University of Nottingham, covering mechanical and electrical works, gas servicing, and planned installation projects.

The University of Nottingham is a public research university that provides research-led education (TEF Gold). Nottingham’s main campus (University Park) and teaching hospital (Queen’s Medical Centre) are on the outskirts of the city, with many smaller campuses and sites elsewhere in Nottinghamshire and Derbyshire.

Nottingham is organised into five faculties, with more than 50 schools, departments, institutes, and research centres. Nottingham has about 45,500 students and 7,000 staff. Our contract covers many of the campuses and buildings, including but not limited to:

University Park Campus

• Sir Peter Mansfield MRI Building
• Laboratories
• Administration office
• Centre of Biomolecular Sciences
• Institute of Mental Health

Queens Medical Centre

Derby Medical School

City Hospital

• Clinical Sciences Building

Sutton Bonington Campus - houses Nottingham’s School of Biosciences and the new School of Veterinary Medicine and Science.

• Plant sciences building
• Food hall and cafe

We have built up a trusting and long term relationship with the university, through providing open, honest communication and excellent customer service. We are regularly commended upon the politeness and cooperation of our team; operational and administrative.

Key elements of delivery included minimising disruption to live operational buildings. This is achieved via site specific inductions, out-of-hours working, noise, dust, and sound minimisation techniques. Intelligent sequencing of works are rigorous planning ensures swift turnaround times. All engineers are trained in line with the university’s processes and procedures.

We provide a 24/7/365 emergency response service, within one hour of notification. This ensures the university experiences minimal disruption when issues are identified. Our extensive out-of-hours call-out rota supports instant assistance, providing a continued high level of support throughout evenings and weekends.

An example of our committed approach is when Rutland and Sherwood House student accommodation lost hot water during the night to 200 flats. Our Contract Manager attended site at 2am to diagnose the issue and a temporary rig was supplied immediately and throughout the subsequent works to ensure all services were restored. We mobilised quickly and installed a new system within four weeks.

• EMERGENCY RESPONSE - over 99% of emergency call-outs were attended within less than one hour during 2017.

• LIFETIME COSTING - we undertake capital and whole life cycle costing exercises on the plant we maintain. During regular cost analysis exercises, we evaluate alternative solutions, maintenance periods, running costs, and warranty options. Information is then shared via regular contract meetings, helping to promote ongoing cost efficiencies.

• CUSTOMER SERVICE - we are regularly commended upon the politeness and cooperation of our team; operational and administrative.

• EXPERT ADVICE - we volunteer ongoing technical advice to the university, providing recommendations to encourage ongoing efficiency savings as part of their long-term maintenance strategy.

• IFS IT SYSTEM - specialist responsive maintenance works, management software, operatives tablets, and GPS technology allow job allocation to the closest operative, plus ongoing monitoring of job progression.