Careers Spotlight: Andy Holmes, Resident Liaison Officer - National Careers Week 2021
March 4, 2021
Say hi to Andy Holmes – one of J Tomlinson’s longest-serving resident liaison officers (RLOs), and a budding cyclist.
From beneficial skills and qualities to training and development opportunities, find out more about a day in the life of a RLO below…
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Describe what you do in your job. What is a typical day like?
My job sees me acting as a point of contact between J Tomlinson’s site teams and the residents whose homes we work within, helping to ensure a high level of customer satisfaction.
In a typical day I will carry out residents’ inductions, visits to properties making sure works are going OK, filling out information that’s required for the progress reports and making sure all the information is put into house files - i.e. pictures from the inductions. I also make appointments for the asbestos and structural surveys.
What other jobs or work experience have you had?
I have been doing this job since I left sixth form. I had a few part time jobs in retail whilst I was still in full-time education.
What process did you have to follow to get your job?
I was brought into this job through metUK and started as an assistant RLO, gaining the customer service training and experience required to enable me to progress to a fully-qualified Resident Liaison Officer.
What is great about your job?
What part of your job do you enjoy the most? I enjoy managing my own time and meeting the targets that we have. I also like meeting new people and seeing that they are happy after we have completed works to their home.
What training do you do at work to help you do your job role?
We carry out a yearly asbestos awareness test, and I am currently undertaking the NVQ level 3 - Customer Service Specialist apprenticeship.
Name the top three skills needed for your job.
Good communication, customer service, organisational skills
For more information about the career opportunities available at J Tomlinson, please visit our Careers Page at www.jtomlinson.co.uk/careers
If the role your searching for isn’t currently on our website, feel free to send a copy of your CV and covering letter to [email protected]
J Tomlinson, which was founded in Nottingham the 1950s, works primarily across the Midlands, Yorkshire and Northern and Central England.
The company provides a range of sustainable building solutions including refurbishment, repairs and maintenance, engineering services, extra care construction, renewable energy, and facilities management, working across a range of key sectors including extra care, healthcare, blue light, social housing and local government.
