COVID-19 Information

J Tomlinson can confirm that we have rigorous procedures in place to confirm safe working in compliance with government guidelines and industry best practice for COVID-19.

As a company, we have been proactive in our response to the COVID-19 pandemic, staying abreast of government and industry advice, then quickly translating this into operational processes.

We have assembled an internal COVID-19 Task Force, made up of key members of our senior management team. This team has closely monitored developments, convening on a regular basis to discuss the ramifications for company activities.

This proactive response has ensured that we remain fully compliant with Government’s advice, communicating this to our managers and then cascading through the business. Assessing each area of our company’s operations we have undertaken necessary precautions to maximise safety, including modifications to working environments, protective clothing and updated COVID-19 safe working methods.

Therefore, you can be assured of an exemplary approach to safe working during the COVID-19 pandemic, with robust protection and procedures in place to confirm the safety of our customers, staff and public.

COVID-19 Charter
Staying COVID-19 Secure


Gas Safety Checks & Maintenance Visits

With all of us spending more time within our homes now more than ever, it is essential that your gas appliance is checked ensuring the continued safe use of the appliance.

The Health and Safety Executive require gas safety checks to be completed and there is no legal relaxation on these essential checks during the current Pandemic.

Your landlord has a duty of care to repair and maintain gas pipework, flues and appliances in a safe condition, and to undertake an annual gas safety check on each appliance and flue.  The current guidance from HM Government states that work can be carried out in people’s homes providing we follow GOV.UK guidance on staying alert and safe social distancing  is followed. (See working safely during Coronavirus (COVID-19) – other people’s homes for guidance for engineers and their employers regarding working in peoples’ homes).

To ensure we keep you and our engineers safe, here’s how we’re doing it:


Before your appointment

When we book or confirm your appointment, we’ll ask if anyone in your home:

  • has Covid-19 symptoms
  • has returned from any high risk areas in the last 14 days
  • is shielding or vulnerable
  • has been asked to self-isolate
  • explain to you what to expect on arrival of our engineer


During your appointment

Our engineers follow the latest guidance and will:

  • wash or sanitise their hands before entering your home – and at regular intervals during the appointment
  • wear face coverings (unless they are medically exempt from doing so)
  • wear disposable or protective gloves as appropriate during the job
  • keep at least two metres away from you at all times
  • wipe down before and after the work area with anti-bacterial surface cleaner or wipes
  • confirm that the works have been completed and you are ok to move around your home


How you can help us keep everyone safe

  • Please open doors and windows to ensure good ventilation while our engineer is in your home
  • Please ask everyone in your home to stay in another room while the engineer is working OR if not possible, keep at least two meters away from them at all times
  • Please let us know in advance if anyone in your home has Covid-19 symptoms before we visit OR has been asked to self-isolate for any reason. If this is the case and you have an issue with your heating, our operatives can provide temporary heaters and in some instance we may be able to talk you through a simple repair over the phone.

If a job requires two engineers, they’ll only come together for tasks that need two pairs of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.